Item: Total Password
Rating: 8.8
Author: Kamso Oguejiofor

Question 1

Is Total Password easy to set up?

Accepted Answer

Yes, Total Password is quite user-friendly and simple to set up. After clicking Get Total Password Now on the official site, the process takes you through secure payment and account creation. Following this, you can easily download and install Total Password’s browser extensions for Chrome, Edge, and Safari.

Question 2

Does Total Password have a mobile app?

Accepted Answer

Yes, Total Password offers mobile apps for both iOS and Android users. After installing and setting up the app on your device, you’re prompted to create a login PIN and set up biometric login, like face ID or fingerprint, for added security. The app offers several features, including password generation, password auditing (identifying weak, old, duplicate, or compromised passwords), and the ability to auto-fill passwords. You can also change your master password through the mobile app.

Question 3

Can I import data from other password managers to Total Password?

Accepted Answer

Unfortunately, data importation is one of the drawbacks of Total Password. Despite having importation options for CSV and JSON files, during testing, Total Password was unsuccessful in importing data from other password managers such as 1Password, RoboForm, and Keeper. This is an area that Total Password needs to improve to facilitate smooth transitioning from other password managers.

Question 4

Does Total Password offer customer support?

Accepted Answer

Yes, Total Password offers really good customer support. This includes email support, live chat, phone support, and a vast knowledge base. However, I did initially struggle to find it, as it is done through TotalAV’s website — Total Password’s parent company. Moreover, their email support response time could be improved, as it currently takes around 18 hours to get a response. That said, their extensive knowledge base is packed with numerous helpful materials and clear instructions on how to use Total Password’s features.

Question 5

Are Total Password&#8217;s auto-fill and auto-save features effective?

Accepted Answer

Yes, Total Password’s auto-fill and auto-save features are notably effective. The password manager’s icon appears in the login fields of saved sites, enabling you to autofill your email and password with a single click. Similarly, whenever you create a new account, a notification box pops up, asking if you want to save the new login information to Total Password.

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